The approaching wave of mobile OS travel buttons (Apple iTravel, Google Travel, Bing!Travel Mobile) need to be viewed within a historical context of travel distribution. At the heart of these efforts...
The corporate travel market has always been a bit of a paradox. Non-travel industry observers might assume that the big four Travel Management Firms (TMCs) – American Express, Carlson Wagonlit,...
It has been nearly 2 years since Apple filed the patent for iTravel, a comprehensive effort to capture the full cycle of travel booking, itinerary management and airport check-in. Last spring, Google...
Last year I completed a number of intense research projects on mobile travel trends. This includes two reports for Amadeus -Navigating the Airport of Tomorrow and The Always Connected Traveler: How Mobile...
Most agree that an important trend in e-commerce is personalization. This is even more essential in the mobile environment where location, context and personalization form the cornerstone for mobile...
A Canadian Airlines plane is delayed on the the Lemon Bucket Orchestra pulls out their instruments and goes all folk crazy in the da house. Love this. Watch the video and enjoy
Hat Tip the Consumerist
A Canadian Airlines plane is delayed on the the Lemon Bucket Orchestra pulls out their instruments and goes all folk crazy in the da house. Love this. Watch the video and enjoy
Hat Tip the Consumerist
I’m not a foodie. But I like food. I like cooking. I like to eat good food. I like authentic experiences. I like holes in the wall. I once drove 5 hours to eat deep fried cheese. And when I was in LA...
Travel Gamification – How to Save Money Booking HotelsFollowing the lead of airlines irrationally pricing airline seats, hotels embraced variable pricing and its promise of liberal price increases...
I had the chance to present to a large gathering of airport and airport retail professionals today at the TFWA Asia-Pacific conference in Singapore.
My main theme was around the connected traveler –...
Does this type of revenue management conversation sound familiar?GM : 'Thank you for showing us the numbers, but I really believe we have to hold the rates.'RM : 'But the trend show we are behind in our...
On May 2 I was part of an interview/Q&A session at the Fourth Estate (FED) series of Sydney interviews of digital people. Video for the event is now live here. Check out the Video to see...
On May 2 I was part of an interview/Q&A session at the Fourth Estate (FED) series of Sydney interviews of digital people. Video for the event is now live here. Check out the Video to see...
SimpliFlying has been talking about the inevitable evolution, if not revolution, in airline/airport customer service following the increase in social media usage by travelers. Today, we’re glad to say...
Earlier this week, I had the opportunity to deliver a presentation on passenger tracking at the American Association of Airport Executive’s (AAAE) Annual Conference in Phoenix, AZ. As always, the conference...
